Customer Service

Contact Us

Al's Flowers and Gifts
1926 Mulberry Street
Montgomery, AL 36106
Monday: 10:00-5:00
Tuesday: 10:00-5:00
Wednesday: 10:00-5:00
Thursday: 10:00-5:00
Friday: 10:00-5:00
Saturday: 10:00-2:00 September through May

Ordering

To place an order just make your selection, fill your shopping cart and check out. Or call us at (334) 265-1125 during our normal business hours. Our skilled representatives will be happy to assist you.

Order Confirmation
After placing your order you will be sent an order confirmation via e-mail.

Payment

Sales Tax
There is a 10% sales tax on orders shipped to Alabama addresses. All other states are tax exempt.

Forms of Payment
Visa, Mastercard and American Express

Privacy

When checking out, the information we ask you, such as your name, address, billing address, credit card information, and email, is required to complete the order.

Please click here to learn more about our privacy policy and terms.

If you have any questions or concerns about our privacy policy, please message us.

Shipping & Delivery

Shipping fee is $15.00. This excludes furniture, rugs, etc.

We ship purchases via UPS. Please allow 6 - 8 business days from the date of confirmation of receipt of your order for delivery of in-stock items. In case the item is out of stock or if there is any other cause of delay we will notify you by e-mail, providing you with an estimated delivery time.

In order to avoid confusion, please note the following:

  • We DO NOT ship on Saturday, Sunday, Monday and orders placed after 3:00 pm on Friday will not be processed and shipped until the following Tuesday.
  • Hawaii, Alaska & International Shipments: We are pleased to ship internationally and the shipping charges are determined on an individual basis. Since shipping costs vary based on location, we request that before placing the order, call (334) 265-1125 to receive an estimate shipping cost to confirm you do indeed want to proceed with the order. Once the item has been packaged and shipped, another transaction will be placed on your credit card with the exact amount of the shipping and an e-mail will be sent informing you this along with the actual cost of shipping.
  • Any customs or duty charges are the responsibility of purchaser and/or recipient.

Express Shipping
If you need express shipping, please call (334) 265-1125 to request a rush order. At this time, we will give you an estimated price for One Day Express and Two Day Express and ask if you would still like to proceed. The orders must also be placed before 1pm (EST) for next day shipping. Once the item has been packaged and shipped, another transaction will be placed on your credit card with the exact amount of the express shipping and an e-mail will be sent informing you of this transaction along with the actual cost of shipping.

Delivery Surcharges ($)
Because furniture, rugs and other large items are bulky and heavy, our cost to ship them is higher than for other items. Therefore, these large items have a delivery surcharge; we will e-mail you informing you of this extra charge.

Special Services

Personal Shopping
Personal Shoppers are pleased to assist you in making the best choices for your own home and gifts for others.

Gift & Bridal Registry
At Al's Flowers and Gifts, we pride ourselves on providing registrants with a unique experience and special individual attention. Please call for a consultation with our Registry Consultant. You are also invited to create your registry online here

Gift Cards & Certificates
Gift certificates may be purchased in any denomination and are in many cases the best gift you can give to the friend who has everything. Purchase a gift card here

Gift Wrapping
Gift wrapping can be included for free on gift registry purchases.

Merchandise Pricing & Availability

We hope you will understand that with all the efforts we make to have our items correctly priced and have their stock quantity up-to-date, occasionally this information may be incorrect.

If the stock quantity is mismarked and we do not have the item in-stock, we will notify you of this. At this point, you can choose to keep or cancel the order. If you choose to keep the order please be aware that it usually takes anywhere from 4-6 weeks to receive.

If a product's price is higher than our website's stated price (aka our website has the wrong price for an item), we will cancel your order and notify you of this cancellation. You are more than welcome to purchase the item again at the correct price.

As shown on the site, an out-of-stock item can be ordered and is estimated to take 4-6 weeks to receive. Please note that there are a handful of brands that we do not keep in-stock due to the large amount of inventory. These brands will take extra time to ship out and the stock shown for these brands does not reflect our in-store stock but rather their availability.

We reserve the right to cancel any order we receive at our discretion. The full amount charged will be credited back to your account.

Returns & Exchanges

We hope you will love your selection. If for any reason you wish to send it back, we accept returns of unused items within 30 days of receipt of the package. The merchandise amount of your original purchase will be refunded to you, excluding any shipping charges. Import merchandise, special-order merchandise, sale and personalized items are not returnable - so take special care when giving instructions for special orders and personalization.

A gift can be returned for exchange only.

All sales final on special orders.

Return the product to: 1926 Mulberry Street, Montgomery, AL 36106 (please keep your receipt should you need to track your package). Remember to insure it for full value. The customer remains responsible for both outgoing and incoming shipping charges. Shipping and handling charges are non refundable. Shipping and handling charges will be applied to all exchange orders.

Your credit card will be credited for the price of the merchandise and any taxes when we have received and processed your returned item. Please note that credit card companies vary on the time it takes for credit to appear on their customers' records. Please allow one to two billing cycles for the refund to appear on your statement.

For other information on returns, please call (334) 265-1125.

Damaged Goods Policy

We trust your package has arrived safely. Please check all items for possible shipping damage. If any damage has been found, retain all original packing materials and cartons. Claims must be made within 10 work days to the carrier: UPS: 800-742-5877.

Shipping and carrier have no legal obligation to honor your claim unless you follow these procedures. If items are to be returned to us please repack merchandise exactly as received.

We are willing to assist you in every possible manner in collecting claims for loss or damage, but this willingness on our part does not make us responsible for collections of claims.

Should an item be damaged during shipment because of an error or mishap on the part of the shipping agent, we are not responsible for replacing said item.

About Al's Flowers and Gifts

In 1987, Al Cantrell, founder and owner, decided to pursue his passion for flowers and established Al's Flowers. A few courses in Holland taught him the art of floral design, and since then he's been creating one-of-a-kind arrangements for events. Flowers for a huge Montgomery wedding? Al's checked that off his list. How about for an established debutante ball? Al designed everything from the fabulous centerpieces to the debutante's bouquets. No job is too big or too small for Al's Flowers. Every day, arrangements ranging from colorful bubble bowls to magnificent, showstopping vases go out the door, and each is crafted with the pride and craftsmanship that has held our doors open for 30 years.

about-graphic1.png
We have proudly served Montgomery, AL since we opened our doors in 1987.
Traveling the world with an international floral design group, Al has graced everywhere from Asia to Amsterdam with his presence. Working alongside some of the best in the floral business was the challenge, growth, and excitement that he craved. However, a family of gold beckoned him back home to Montgomery where he has been working ever since. Memories of his grandmother's rose garden keeps the business personal as does his love for calla lilies, which grace the ironwork of his sign.

When you step onto the porch at Al's Flowers, Southern hospitality and style is evident. From the wooden blue ceiling hangs ceramic and rope planters, while cast iron figures and iconic lanterns nestle in the corner as if they've been there all along. Potted succulents and aged planters line a bench beckoning you to come on in! As you cross through the doors, fresh flowers surround the store bursting with color and personality, much like the rest of the shop. Not too surprisingly, the store reflects Al's vivacious, tasteful personality with a few things that will surprise you. Orchids blooms on the mantle while cozy lamps sit on antique chests creating a sense of warmth and home. Stylish custom jewelry, wine-scented candles, and delicious soaps are easy pickup gifts for a friend's birthday, a housewarming gift, or simply "just because." You'll even find some of Al's antiques mixed in with to-die-for side tables, intricate mirrors, and awe-worthy sconces.

Come on in if you need a new piece for your home, a bouquet for someone special, or a memorable conversation with the one and only Al.